Refund Policy

If you're ever unhappy with Wenmar Pro for any reason, contact our support team at help@wenmarpro.com.

Monthly Subscriptions

If you pay monthly and cancel, we make sure you aren't charged in the future. Your account will be accessible until your paid period ends. After that, your account enters a 60-day data retrieval period where you can export your data in read-only mode. After 60 days, we'll permanently delete all data from the account except for your credentials, backup email address, and 2FA info. We keep this in case you'd like to reopen your account in the future. You can also choose to delete your account completely. See our Terms of Service for full cancellation details.

Annual Subscriptions

If you pay for a year of Wenmar Pro and then cancel before the year is up, we make sure you aren't charged for the next renewal. Your account will be accessible until your paid period ends. After that, your account enters a 60-day data retrieval period where you can export your data and transition to a new provider. After 60 days, we'll permanently delete all data from the account except for your credentials, backup email address, and 2FA info. We keep this in case you'd like to reopen your account in the future. You can also choose to delete your account completely.

Examples of Refunds We'd Grant

Here are examples of refunds we'd grant:

• You decided Wenmar Pro wasn't for you and stopped using it early on but forgot to cancel your account. Then you got the auto-renewal invoice. If you don't need any extra time to migrate your data, let us know and we'll refund that last payment.
• You decide Wenmar Pro isn't for you and you finish exporting your data well ahead of the end of your paid period. Let us know and we'll refund back a prorated amount for the remaining whole months.
• If you were really not happy with Wenmar Pro, you can have your money back.

Service Credits

We'll also consider giving credits for future billing cycles if something goes wrong on our side. For example, if we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'll issue a partial credit to your account.