FAQ
Questions other shop owners asked.
If you don't see yours, email ben@wenmarpro.com and he'll add it.
FAQ
About the product
How do I switch from Tekmetric or Shopmonkey?
Export, drag, done. Export your contacts, vehicles and active work orders from your old system, then drag the file into Wenmar Pro during setup and we line everything up. Import usually takes about a day, and you have 30 days to make changes. See how importing works.
Does it replace my current shop software?
Yes. Reminders, work order notes, approvals and messaging all live in one workspace, with one login for running the shop.
Can my team use it without training?
Absolutely. Most advisors learn the work board in under 15 minutes. Short videos cover the whole process, and you can reach us any time.
Can we set it up the way our shop works?
Yes. Every shop works differently, so Wenmar Pro is set up around yours: your job stages and order of work, which fields each screen asks for, and what techs, advisors and owners each see. Ben sets it up with you in your first month, and custom apps go further.
Is it simple to use day to day?
That's the point. Repair orders and the calendar open on what needs attention today, show only the fields the job needs, and let you update a status, move a booking or text a customer right from the list. Everything else stays out of the way until you need it.
Does it work on mobile?
Yes, and on every other platform. Technicians and advisors get the same features on a phone as on a desktop: estimates, approvals, inspections and payments. Use the native iPhone or Android app, or the web portal in any browser.
Can I just tell it what to do?
Yes. Type everyday requests in plain language, like "brake estimate for the F-150" or "move Omar to Friday at 10", and Wenmar handles estimates, scheduling, status updates and follow-ups. Anything that goes to a customer waits for someone on your team to confirm it.
Do my customers need an app?
Nope. Customers get texts and emails as usual. They approve estimates, view inspections and pay invoices in their phone's browser without downloading anything.
What about bilingual shops?
The interface is currently only in English, but other languages will be supported in the future. You can already message customers in any language, and they can reply in whichever language they prefer.
Does it work for multi-location shops?
Yes. Each location keeps its own bays and settings, all managed from one dashboard, with consolidated reporting across locations. Multi-location details.
Do you support fleet accounts?
Yes. Fleet vehicles are handled start to finish: net-30 fleet statements, driver details and reports for fleet managers, all from one dashboard.
FAQ
Company and trust
How long have you been around? Can we trust you?
Wenmar Pro is built by a family with 40+ years of shop experience, and it has run in a 15-bay shop near Toronto for almost a year. We're bootstrapped and not looking for an exit. You can email the founder directly at ben@wenmarpro.com.
What about reliability and uptime?
We know your shop depends on this. We target 99.9% uptime with real-time monitoring, and live status is always at status.wenmarpro.com. If something goes wrong, Ben will contact you personally.
What's your refund policy?
We aim to be fair and reasonable, the way we'd want to be treated. Read the full refund policy.
Can I ask the owner a question?
Please do. Ben replies personally at ben@wenmarpro.com. No assistants, no ticket queue.
FAQ
Security and data
How secure is my shop data?
Your data is encrypted in transit and at rest. Customer records, work orders and financials are stored in secure data centres with redundant backups. We never sell your data. Privacy policy.
Is our data backed up?
Yes. Backups run several times a day and are stored in different geographic regions, so your data survives even if one data centre fails.
What happens if our internet goes down?
Your shop doesn't stop. Wenmar Pro works offline, so you can keep writing up jobs, inspections and notes. Everything syncs as soon as you're back online.
Will the AI ever message a customer on its own?
No. The AI drafts estimates, booking confirmations, status updates and follow-ups, but anything customer-facing is shown to you first and only goes out when someone on your team confirms it.
Can I export our data if we leave?
Absolutely. Your data belongs to you. Export customers, work orders, invoices and more any time with one click, in standard formats like CSV and PDF.
FAQ
Integrations and support
Does it work with QuickBooks?
Yes. Wenmar Pro connects directly to QuickBooks Online. Invoices, payments and taxes sync automatically, and the integration is tested so totals are never off by a few cents.
What about DriveOn safety inspections?
Wenmar Pro integrates with DriveOn. Forward the completed inspection PDF to your Wenmar Pro address and the certificate number, expiry date and pass or fail status attach to the customer record, ready to send to the customer.
How fast do you reply to support?
Usually within minutes during shop hours (Eastern time). Urgent issues are often answered faster by text, and texts after hours still get help.
Do I still need accounting software?
For now, yes. You'll want QuickBooks Online for your P&L and full bookkeeping, and everything syncs to it automatically. Full built-in accounting is coming, with Canadian tax law by province and US tax law by state, and after that most shops won't need QuickBooks.
Does it work with Hermes or OpenClaw?
Yes. Wenmar Pro works with Hermes and OpenClaw. Step-by-step setup guides are on the way, and until then Ben will help you get connected at ben@wenmarpro.com.
Do you charge onboarding fees?
No. Ben helps you import your data and set up your shop during your first month, at no charge.
Still have a question?
Email Ben directly. He answers every one himself.
$99/month after 3 free months. All features included. No credit card to start. See pricing details.