Security and your data
Your shop's data, kept safe and kept yours.
What protects your customers, vehicles and invoices today, where they're stored, and what we're still adding. No fine print.
Where your data lives
A database of its own
Every shop gets its own database file. Your records are never in the same table as another shop's.
Encrypted on the way
The desktop app, the phones, the customer portal and every connected agent talk to us over encrypted connections.
Servers in the United States
The app runs on Netcup servers in Virginia. Backups and photos are kept by a separate company, Backblaze, in the western United States.
Backed up all day, not just overnight
If a server fails, we can put your shop back the way it was minutes before.
- A full copy every hour through the shop day, Monday to Saturday
- A full copy every day, checked for damage before it's stored
- Changes copied every minute, so any minute of the last 7 days can be restored
- Daily copies kept for 30 days, and one a month for a year
- Kept with a different company from the servers they back up
Who can get in
Paired computers only
The owner makes a one-time code to pair each computer or phone. Your team signs in on it with a PIN.
Five wrong PINs locks it
A forgotten PIN is only reset when the owner or a manager approves it.
Remove a device
Sign one device out, or remove a lost computer, and its sessions end.
Passkeys for the web
Sign in to your account on the web with a passkey instead of a password.
You approve every agent
Each connected app or agent needs a code from the owner. See them all, read or write, and disconnect any one.
Permissions per person
Each person, and any agent they connect, sees and does only what their access allows.
A record of every account change
Every new user, access change, PIN reset, removed device and account setting is written down with who did it: a person, their agent, or us. It never holds a PIN or a password.
What leaves Wenmar
We never sell your data
Not to parts suppliers, not to advertisers, not to anyone.
Error reports carry no customer data
When something breaks, we're sent ids and timings. Never a customer's name, phone, VIN, message or payment.
The shop assistant is off until you turn it on
The owner turns it on. What it reads to answer a question goes to the company that runs the language model behind it.
Your data stays yours
- Export everything, any time, from your account
- After you cancel, you keep 60 days to sign in and export
- A failed payment never locks you out of your own records
What we're still adding
These aren't done yet. We'll update this page as each one ships.
Coming
Encrypted backups
Every backup locked with a key that's kept offline, never on the servers.
Coming
Backups that can't be deleted
Storage set so not even our own servers can remove a backup before it expires.
Coming
An encrypted copy on each computer
The copy the desktop app keeps for working offline, encrypted on the computer's own disk.
FAQ
Questions shop owners ask
Where is my data stored?
What happens if your servers go down?
Can my staff see everything?
Can I get all my data out?
Have a question about your data?
Ben answers every one personally. Email Ben, or book a demo and ask it there.
$100/month after 3 free months. All features included. No credit card to start. See pricing details.