Need help? We’re here for you. Choose the right contact method below.
Support
For technical issues and product questions
📧 help@wenmarpro.com
Use this email for:
- Technical problems or bugs
- Questions about how features work
- Account access issues
- Troubleshooting help
- Feature requests
Or use the chat widget in the bottom right corner — it connects directly to our support team.
💡 Response Time
We typically respond within 24 hours on business days (Monday-Friday, 9 AM - 5 PM EST).
Sales
For pricing, demos, and new accounts
📧 kristen@wenmarpro.com
Use this email for:
- Pricing questions
- Demo requests
- New account setup
- Plan upgrades or changes
- Partnership inquiries
General Inquiries
For everything else
📧 hey@wenmarpro.com
Use this email for:
- General questions
- Feedback and suggestions
- Media inquiries
- Press and partnership opportunities
Before You Contact Support
Save time by checking these resources first:
- Search the Help Center — Use the search bar at the top of any page
- Browse by Topic — Check our guides for Getting Started, Work Orders, and Customers
- Read the Manual — Technical reference in The Manual
- Check Field Guides — Real-world workflows in Field Guides
What to Include in Your Email
To help us assist you faster, please include:
- Your shop name and account email
- Clear description of the issue or question
- Steps to reproduce (if it’s a bug)
- Screenshots (very helpful for UI issues)
- Browser and device you’re using (Chrome, Safari, mobile, etc.)
Business Hours
We’re a Canadian company based in Eastern Time:
- Monday-Friday: 9:00 AM - 5:00 PM EST
- Weekends: Limited support (emergency issues only)
- Statutory Holidays: Closed
ℹ️ Note
While our support team takes weekends off, our system runs 24/7. For urgent after-hours issues, email us and we’ll respond as soon as possible.
Visit Our Main Site
Looking for more information about Wenmar Pro?
We look forward to hearing from you!
💡 Need immediate help?
Use the chat widget in the bottom right corner — it connects directly to our support team.