WenmarPro

For Owners & Managers

You run the shop — billing, team, reports, and the bottom line.

Getting Started

How the App Works

Creating Work Orders

A comprehensive guide to creating work orders in Wenmar Pro, from customer intake to estimate generation.

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Work Board Overview

The Work Board is your shop's command center — a visual view of every active work order, organized by stage.

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The Money Loop — From Inspection to Payment

The estimate-to-payment cycle is one continuous business loop, not a feature list. Here's how it fits together.

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Inspections & DVI — Inspecting a Vehicle and Turning Findings into Work

How technicians perform digital vehicle inspections, and how those findings become estimate lines the advisor can price and send.

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Collecting Payments

Take payment after work is complete — cash, card, e-transfer, A/R — plus refunds, voids, and payment links.

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Managing Work Order Status

The six work order statuses, sub-statuses, and how work moves through the Work Board.

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Adding Parts and Labor to a Service

Build estimates by adding services, parts, labor, fees, and sublets — with packages, pricing modes, and tax controls.

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Technician Assignment & Time Tracking

Assign technicians to work orders and services, track time with start/pause/complete, and manage the My Work view.

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Service Packages

Save time on common services with packages — pre-built bundles of parts, labor, and notes you reuse on estimates.

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Courtesy Vehicles

Keep a fleet of loaner cars and assign them to work orders when a customer needs a ride.

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Store Credits

Issue store credit to customers for prepayments, goodwill, or trade-ins — then use it on work orders or refund it.

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Scan & Check-in

Speed up the front counter — scan a VIN, plate, or barcode to pull up the customer, and let customers check in with a QR code.

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Voiding, Reopening, and Deleting Work Orders

What to do when a work order shouldn't have been created — close it as voided (reopenable) or permanently delete it.

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Calendar and Appointments

See your shop's schedule, book appointments, handle online booking requests, and let reminders go out automatically.

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Working with Customers

Field Guides

The Manual

Account & Billing

Manage your Wenmar Pro account, subscription, and billing settings.

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Apps

Mobile and desktop apps for Wenmar Pro.

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FAQ

Frequently asked questions about Wenmar Pro.

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People & Permissions

Manage your team members and their permissions.

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Roles and Permissions

Understanding user roles and permissions in Wenmar Pro.

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Personal Settings

Configure your personal preferences in Wenmar Pro.

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Troubleshooting

Common issues and how to resolve them.

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Contact Us

Get help with Wenmar Pro. Contact our support, sales, or general inquiry teams.

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Connecting QuickBooks Online

Send your invoices, payments, and refunds into QuickBooks Online automatically so you don't re-enter them.

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DriveOn Safety Inspections

Forward your DriveOn safety inspection PDFs to Wenmar Pro and have the results added to the vehicle's record automatically.

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How Canadian Taxes Work

How HST, GST, PST, and QST are calculated for your province, and how to handle tax-exempt customers and fix a wrong amount.

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Exporting Your Data

Export your customers, vehicles, parts, and vendors to CSV anytime — it's your data, and you can take it with you.

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Using Wenmar Pro When the Internet Goes Down

Keep your shop running when your internet drops — use mobile data or a phone hotspot to stay connected.

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Settings Overview

A tour of the Settings page — business profile, pricing, workflow, and integrations — so you know where everything lives.

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Managing Multiple Locations

Run more than one shop from a single Wenmar Pro account — each location gets its own settings, and you switch between them easily.

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Collecting Payments

Take payment on a work order — cash, cheque, e-transfer, store credit, or send to account — and handle refunds and receipts.

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Reports Overview

A tour of the reports in Wenmar Pro — sales, performance, financial, team, and inventory — and how to run and export them.

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Refunds and Store Credits

How refunds work in Wenmar Pro — refunding a payment, issuing store credit, and what happens to the work order.

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Browser and Connection Requirements

What you need to run Wenmar Pro — supported browsers, a stable connection, and how to fix common connection issues.

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Inventory & Parts

New to Wenmar Pro? Start with the Getting Started guide to set up your account and create your first work order.

Where to Start

  1. Set up your shop — walk through the Quick Setup wizard to add your shop details, hours, rates, and team.
  2. Create your first work order — follow Your First Work Order to see the flow end to end.
  3. Get oriented — learn your way around the home screen.

Your Day-to-Day

As the owner, you’re responsible for the shop’s operations and the bottom line. The guides below cover the work you’ll do most:

Need Help?

Questions about billing, settings, or your account? See the Manual or contact support.

Can't find what you're looking for?

Contact support