Common issues and how to resolve them. If you don’t find your answer here, use the in-app Help panel or contact support.
Signing In
I forgot my password
Click Forgot password? on the sign-in screen and follow the email to reset it. If you don’t receive the email, check your spam folder.
I’m asked for a verification code
Wenmar Pro sends a 6-digit code to your email to confirm it’s you. Enter the code to finish signing in. If you don’t get it, click Resend code or check your spam folder.
I forgot my PIN
Your PIN is the 6-digit code you use to log in at the shop. Ask your manager to reset it — they can do this from Settings → Team Members.
I’m stuck on the “Shop Floor Login” screen
This screen appears when you open the station login link. Scan your QR card, or ask your manager for the shop login link. If you don’t have a QR card, ask your manager to generate one in Settings → Team Members.
I’m asked to confirm my email
When you first sign up, Wenmar Pro sends a confirmation link to your email. Click it to unlock your account. If it doesn’t show up within a few minutes, check your spam folder and click Resend confirmation.
Browser Issues
My browser isn’t supported
Wenmar Pro supports the latest versions of Chrome, Firefox, Safari, and Edge. If you see a “browser not supported” message, update your browser or switch to a supported one.
Work Orders
I can’t find a work order
- Check if it’s in Pending or Scheduled status (these don’t appear on the Work Board).
- Verify you’re viewing the correct location.
- Make sure it hasn’t been Closed (archived).
- Use Global Search (
Ctrl+J) to search by customer or work order number.
Getting Help
If you’re still stuck, use the ? icon in the top bar to open the in-app Help panel. From there you can:
- Search help topics
- View keyboard shortcuts
- Open the full Help Center
- Contact support
Or email us directly at help@wenmarpro.com.