Frequently Asked Questions
Quick answers to common questions about Wenmar Pro.
Getting Started
How do I create my first work order?
Press Ctrl+N or click the + button in the top bar. Search for the customer or create a new one, then add vehicle details and services. Full guide →
What browsers are supported?
We support the latest versions of Chrome, Firefox, Safari, and Edge. Internet Explorer is not supported.
Is there a mobile app?
Yes! Wenmar Pro works great on mobile browsers, and we also have native mobile apps for iOS and Android. Download for iPhone or Download for Android.
How do I invite my team?
Go to Settings → Team and click Invite Member. Enter their email and select their role. They’ll receive an invitation to join.
Work Orders
What’s the difference between Pending and Scheduled?
- Pending: Created but no appointment time set
- Scheduled: Has a specific date/time for the appointment
Scheduled WOs appear on the Calendar. Both Pending and Scheduled are managed separately from the Work Board.
Why can’t I find a work order?
- Check if it’s in Pending or Scheduled status (not on Work Board)
- Verify you’re viewing the correct location
- Make sure it hasn’t been Closed (archived)
- Use Global Search (
Ctrl+J) to search by customer or WO number
How do I send an estimate to a customer?
With the work order open:
- Add services and parts to build the estimate
- Click Send Estimate
- Choose SMS, Email, or both
- Add a personal message (optional)
- Click Send
What happens if a customer declines an estimate?
The work order stays in “Awaiting Auth” status. You can:
- Revise the estimate and resend
- Call the customer to discuss
- Add notes about the declined estimate
Can I edit a work order after it’s invoiced?
No. Once invoiced, the work order is locked for accounting purposes. To make changes, you’d need to unpost the invoice (Manager/Admin only), make edits, then re-invoice.
Customers & Vehicles
How do I search for a customer?
Press Ctrl+J for Global Search, then type:
- Name (first or last)
- Phone number (full or last 4 digits)
- Email address
Can customers see their work orders online?
Yes! When you send an estimate, customers get a link to view it in their browser. They can approve or decline without logging in.
How do I add a vehicle to an existing customer?
- Find the customer (Global Search
Ctrl+J) - Open their profile
- Click Vehicles tab
- Click Add Vehicle
- Enter VIN (for auto-fill) or manual details
What if the VIN lookup doesn’t work?
VIN lookup requires a valid 17-character VIN for vehicles from 1996 onwards. If it fails:
- Double-check the VIN for typos
- Enter vehicle details manually
- Some vehicles (imports, very old, or custom) may not be in our database
Billing & Payments
What payment methods do you accept?
We process credit/debit cards (Visa, Mastercard, Amex) through our integrated payment system. You can also record cash, check, or external payments.
Is my customer payment data secure?
Yes. We are PCI-DSS compliant. Card numbers are never stored on our servers — we use tokenization with our payment processor.
How do refunds work?
From an invoiced work order:
- Click Refund
- Select items to refund or full refund
- Process refund to original payment method
- Refund appears on customer’s card in 5-10 business days
Can I export to QuickBooks?
Yes! We have a native QuickBooks Online connection. Go to Settings → Integrations → QuickBooks to connect. Work orders can be sent to QuickBooks as invoices automatically.
Account & Billing
How do I change my plan?
Go to Settings → Billing and click Change Plan. Upgrades happen immediately; downgrades take effect at the end of your billing cycle.
What happens if I cancel?
Your account stays active until the end of your current billing period. After that:
- Data is retained for 30 days
- Then permanently deleted
- You can reactivate within 30 days by resubscribing
How do I update my credit card?
Settings → Billing → Payment Method
Add your new card and set it as default. We’ll use it for your next billing cycle.
Do you offer annual billing?
Yes! Annual billing saves 20%. Toggle it on in Settings → Billing.
Technical
Is my data backed up?
Yes. We maintain automated backups with point-in-time recovery. Your data is also replicated across multiple data centers for redundancy.
Can I export my data?
Yes. Account owners can request a full data export by emailing help@wenmarpro.com.
What if I forget my password?
Click Forgot password on the login screen. You’ll get an email to reset it. If you don’t receive it, check your spam folder.
How do I report a bug?
Email help@wenmarpro.com with:
- What you were trying to do
- What happened instead
- Screenshots (if possible)
- Browser and device you’re using
Still have questions?
- Search the Help Center — Use the search bar at the top
- Contact Support — help@wenmarpro.com
- Chat with us — Use the widget in the bottom right
💡 Can’t find what you’re looking for?
Try searching with different keywords, or browse by topic using the sidebar navigation.